The preparation for our tour continues to be full of wonderful blessings. In addition to a packing coordinator and a team of willing packing volunteers, we thank our wonderful movers: Rick and Riverson Poole, Roy Mizushima, and Makito Watanabe (if some of these names seem familiar - it's because they are family of our tour members). Last Monday (July 2) they came with their truck and muscles to help Ethel, Danette and Chie get the 28 boxes, weighing a total of 757 pounds to UPS. Of course we needed Roberta Harada, our packing coordinator to solve the intricacies of UPS. And none of this could have happened without the patience and resourcefulness of Joyce Sueda, the UPS Customer Service Supervisor. Prior to arriving at UPS, Roberta completed online forms and found that it would cost over $1070 to ship our boxes! She asked Joyce via email what she had done wrong since the original estimate from UPS had been $760. By the time the moving crew arrived at UPS, Joyce had correctly printed out the labels for the boxes and had them waiting - and the good news - it was only $629.11 (which included additional insurance and the fuel surcharge). Joyce definitely epitomizes the best in customer service - Mahalo Joyce!
No comments:
Post a Comment